This week, I followed up on a viewer question about the GM retrofit process. The viewer question has to do with his 2022 GMC Sierra 1500 AT4 diesel, which is missing several features.Â
Here is the email:
Good morning,
I follow your YouTube and understand you have contacts in the GM realm. I wanted to inquire if there has been any update as to the heated/ventilated seats, steering wheel, and parking sensors retrofit. I purchased a 2022 Sierra 1500 AT4 3.0l and was sold the vehicle on the premise that all missing items would be retrofitted at a later date. GM Authority states retro fits are occurring starting in Aug of 2022 for heated and ventilated seats. I consulted both my dealer and GM about this and they pointed the finger at the other stating they have to wait for dealer to contact GM or GM to contact the dealer. The process seems rather confusing not only for the customer but the dealers and staff of GM. If you know someone that could possibly provide further guidance or to ask the question with one of your contacts it would be greatly appreciated.
Respectfully,
Mike
GM retrofit plan detailed
I reached out to Patrick Sullivan, the GMC Sierra Senior Manager for Product and Brand Communications, and got this response:
For retrofits, customers will receive a communication directly from GM once their VIN is eligible. This comes in the form of a letter mailed to their latest address and provides instructions on how to schedule an appointment with their local dealer to have the retrofit performed.Â
Timing for each retrofit varies depending on a number of factors and (as alluded to above) is based on VIN. GM is in frequent contact with dealers to let them know the status of each retrofit.Â
So while I don’t have specifics on the timing of the retrofits for the customer who emailed you, I hope this helps shed some light on the overall process.
The bottom line
It is simply a waiting game, unfortunately, for consumers, and until the supply chain starts to get moving again (we’re looking at you, semiconductor chips), there really isn’t much to be done.Â
47 comments
Aniruddha Sune
I’m in the same situation as most of you all. I bought a Chevrolet Blazer in Feb 2022, and was promised that the Heated Ventilated seats and Park assist will be retrofit installed by Summer 2022. I got the heated ventilated seats installed in November, but still waiting for Park assist. I got a letter from Chevrolet that the part is available in June but the when my dealership ordered for the parts they are saying it’s running back ordered. It’s been more than a month and still did not receive the parts. I wonder how the new Chevy cars are released with all features installed when the previous owners who should be the one getting this features in priority. We were the ones still driving an incomplete vehicle even after purchasing it on the elevated prices. Really disappointed with Chevrolet/GMC.
Kirby Holden
New traverse premier in July 2022 told “3rd or 4th quarter”to get seats and parking assit. Parking assit retrofitted earlier this year. Called gm customer no service and was told 1st quarter of this year (2023). No contact so reached out to them again and was told should be coming up as it is vin specific in March. Now june and called again and was told they now gave no eta. And no one knows. No explanation as to how new vehicles were shipped with items my car is missing. I have a tahoe, 2 equinoxes a Sierra and now a traverse. The traverse has had multiple warranty issues and has been in shop 20 days. It will be hard to buy a gm again the way they have handled warranty and recall items. I guess I have just been lucky to this point. I am in for class action suit. A one year wait with no eta has put me over the edge.
Kirby Holden
The seat was retrofitted earlier this year. Still waiting on park assist.
Mike
We have. 2022 Silverado that shipped without the heated seats, heated steering wheel and front and back park assist. A couple weeks ago the heated seat module finally came in and they installed it no problem. I took it today at 7:30 am so they could install the front and back park assist and after 4 hours sitting there they said they were having problems. I called someone for a ride home. They called 15 min before closing and said that they “fried the cluster” and it would be a couple days to get a new one. We had our first camping trip of the year scheduled and now we will lose that deposit. Not a happy camper.
Keith Weaver
I am in the same situation as most. I have a 2022 GMC Sierra. Just received a recall notice for the ventilation but no word on the other retrofits.
This is my first GMC product and will be my last.
Anonymous
I am still waiting for the retrofit for my 2023 Buick Envision. I was skeptical at the time of purchase that the retrofits would not happen. After hearing the length of time others have bee waiting, I may get rid of this vehicle for something other than a GM/Buick. My neighbors just bought a Hundai. I may look at trading for one. But who will want a vehicle like mine without all it claims to be.
Sara
I was told by my dealer that the heated steering wheel chip for my 2023 trailblazer is VIN specific. Guess that was not the truth.
Tim Esterdahl
VIN specific? That’s an odd one.
Carolyn
Spoke to a different dealer today. No, the retrofit for my 2023 trailblazer is not Vin specific. He said it’s considered a GM recall and the part was released 3-22-2023. Just need to call the dealer to get it ordered 9 takes a few days to get it in 0 and then schedule appointment to have it installed. The 1st dealer I spoke with said it would cost ME $137.00 for the part plus installation. The dealer I spoke with today said it’s GM recall so it’s considered warranty and no charge.
Tim Esterdahl
Sounds like you found a dealer who knew what they were talking about. Good to hear you are going to get it taken care of without putting any money out for the fix.
E Bernie Collins
My question is:
Is GM building new vehicles complete using the current supply of chips and letting current owners wait?
Should I not have some priority since I paid for Park Assist Almost a year ago in APRIL OF 2022???
Tim Esterdahl
GM is still building new vehicles without chips and certain features.
Terry
Why, you ask. Do they make new vehicles with the part you need? Because, they now know , nobody is going to buy a new vehicle knowing that may never get what they paid for. You have paid for yours and they don’t give a shit…
Jose
It’s ridiculous that they only give you a $50 credit on the window sticker for a features that either can never be retrofitted or it will be done months or years from now on terribly expensive vehicles. Some are exposing the public to collisions. GMC is greedy and doesn’t care about anyone, just their profits.
Josh
I got mine last April and was told they were planning on a 3rd quarter release. That was almost a year ago! I was at the dealership this morning finally scheduling for heated seats (which are pointless in the desert southwest), and complained that the proximity sensors were really what I needed. Then same day I backing into a pole that was in the mirror and backup camera blind spot. I dented the bumper a bit between two of the sensors that don’t work and am out a lot of money to fix it. I reached out to GM a few minutes ago and they said they have no ETA on either my heated steering wheel or proximity sensors. Once fixed, I’m tempted to just trade for another brand that doesn’t do this type of business with their customers. It’s the first new truck I’ve ever had and I’ve loved it, but the customer service has been disappointing enough to leave a bad taste in my mouth, especially with now hitting a pole that the sensor would have alerted me was there to start with despite the blind spot in the other areas.
randy
Just bought a 23 trail boos. 120v not working and no wirless charging. Chevy is shipping new ones with both! HELP!
Tim Esterdahl
We just bought a 2023 Silverado 1500 and didn’t have wireless charging neither. Not sure about 120V plug.
anthony
I bought my GMC sierra 1500 in May of 2022. My truck is missing front/rear sensors, active cruise avoidance and heated/vented seats. I was told they would start retrofitting the trucks in August of 23. 9 months later and not a word from GM on this. I looked at a new truck today that just arrived on the lot today. I asked if it has the heated/vented seats and it does not have the chip, however the dealer ordered the part and will be in next week. If i buy it, i can leave it there and they will install the new chip next week and i can take delivery of it then. How is this legal and ethical?? im ready for a class action lawsuit to begin. 70+k for a truck and not a word from them.
Jason
To add to my post above……..read below from GM when I reached out to see if I was eligible for my retrofit
“I certainly understand how you feel with what appears to be the slow pace of availability of the chips. It is also true that GM started building and selling vehicles with the feature that your vehicle is still missing and that’s because we are focused on a two-tier strategy that includes retrofitting customer vehicles and building vehicles with the impacted feature. We feel that this is the best strategy for all customers.”
That is BS……….I was never told this when I purchased my truck NOR did I receive any credits……..I will be seeking legal advice
Robert. Nault
I also brought a Silverado in Jan 22 took possession of the truck in July 22 short chips same as everyone else was told gm will send out a card in the mail to me and then the dealer will order the parts but not until I receive the card so yes I’m ready to join lawsuit
Jason
I ordered my 2022 high country silverado HD 3500 December 2021with all options, $84k, told by dealer i would get all those options. Truck was built March 30th and told by dealer it was “in transit” May 13th so i started financing end of May. I Didn’t get the truck until November of 22………..truck was missing rear liners, trailer tire pressure monitors and front rear park assist……..being i was paying for it already I received NO money back NOR any date on when I get what’s missing. What gets me the most is new trucks have all options. This whole purchase was BRUTAL, never again!!!!
Anonymous
purchased silverado RST in May, 2022. missing heated seats, steering wheel. I gave GM an ear full about a month ago.Got busy with holidays and vacation. I checked with dealer about a week ago and was told yep, we have the recall for the heated seats. it was issued on 12/15/22 specific to my vin. Never got an alert from GM via mail, email, or thru the app. parts ordered about a week ago, took it in today. took 45 minutes in and out. No word on steering wheel. But yes, as most have said, this all BS the way GM has handled this. i would advise to keep checking with dealer. I never got an alert and sounds like I could have gotten the seats done a month ago based on recall date.
Bill
Bought my Silverado in March 2022 with the understanding that heated seats and steering wheel would be retrofitted by the end of August 2022. My ass keeps getting cold in January 2023. Such great customer service by GM. Ridiculous !
Arlene
I also would be interested in a class action lawsuit. All the 2023’s and some 2022’s have all the chips we are waiting for.
Felix Vidales
I stopped by my GM dealer today; they supposedly ordered the chip for the front and rear heated/ventilated seats for my 22’ AT4 1500. I asked about the Front and Rear park asst and when that would be retrofitted and they said GM has not sent out any TBs on that issue.
Jerald Hendershot
I purchased my pickup in February of 2022. At that time I was told I would receive chips at the end of July. These chips were for heated seats, heated steering wheel and a few other things. And still haven’t received anything as of December 31st 2022.